Mercure Queenstown Resort | Hotel in Queenstown

| 7.9 (1186 Reviews) |  6 Bathrooms  21 Guests
Fernhill Hotel | Mercure Queenstown Resort

Hotel in Fernhill, Queenstown

The Mercure Queenstown Resort is located on a vantage point overlooking the Remarkables Mountains and Lake Wakatipu. It features a seasonal outdoor pool, spa pools, a gym and a sauna. The onsite South Eatery Restaurant offers local produce and wines with a stunning atrium and panoramic views. All rooms feature views of either the tranquil gardens or Lake Wakatipu and the mountain ranges. Tea/coffee making facilities, a small refrigerator and an LED satellite TV are provided. English and continental buffet breakfast is served each morning in the scenic Rises Restaurant. South Eatery Restaurant has floor-to-ceiling windows and offers à la carte meals in the evenings. The relaxing alpine-themed Lounge Bar features an open fireplace and serves cocktails, beverages and snacks. Queenstown Gardens and Queenstown's city center are 1.6 mi away. Mercure Queenstown Resort has parking, subject to availability, and is 9.3 mi from Queenstown Airport.

Mercure Queenstown Resort is located in Queenstown.

This 147 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Parking, Pool, and several others. This is a 4 star rated property and has over 1186 reviews with the average score of 7.9 . Coming to Queenstown and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 147 Bedrooms Hotel if you want to learn more about this BachRentals place in Queenstown. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Queenstown Resort in Queenstown is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Queenstown Resort”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Sainsbury Road, Queenstown, 9197, New Zealand

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
Designated Smoking AreaDesignated Smoking Area
TVTV
ViewView
Wheelchair AccessibleWheelchair Accessible
Ocean ViewOcean View
Balcony/TerraceBalcony/Terrace
OceanfrontOceanfront
AccessibilityAccessibility
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Sports/ActivitiesSports/Activities
SkiingSkiing
Wellness FacilitiesWellness Facilities
SpaSpa
FireplaceFireplace
RestaurantRestaurant
BarBar
Guest ServicesGuest Services
EntertainmentEntertainment
BreakfastBreakfast
Child FriendlyChild Friendly
HeatingHeating
Hot TubHot Tub
InternetInternet
LaundryLaundry

Facility Overview

BreakfastBreakfast
  • FruitFruit
  • Kid-friendly buffetKid-friendly buffet
  • BarBar
  • RestaurantRestaurant
  • Kids' mealsKids' meals
  • Wine/ChampagneWine/Champagne
  • Breakfast in the roomBreakfast in the room
  • Snack barSnack bar
  • Coffee house on siteCoffee house on site
  • Special diet meals (on request)Special diet meals (on request)
ParkingParking
  • Parking on siteParking on site
  • ParkingParking
  • Accessible parkingAccessible parking
  • Private ParkingPrivate Parking
ActivitiesActivities
  • SnorkelingSnorkeling
  • HikingHiking
  • DivingDiving
  • Hot tub/JacuzziHot tub/Jacuzzi
  • Mini golfMini golf
  • FitnessFitness
  • SkiingSkiing
  • Spa lounge/Relaxation areaSpa lounge/Relaxation area
  • Happy hourHappy hour
  • BowlingBowling
  • CanoeingCanoeing
  • SaunaSauna
  • CyclingCycling
  • Fitness centerFitness center
  • Steam roomSteam room
  • Walking toursWalking tours
  • Bike toursBike tours
GeneralGeneral
  • Designated smoking areaDesignated smoking area
  • SafeSafe
  • Facilities for disabled guestsFacilities for disabled guests
  • Air conditioningAir conditioning
  • Non-smoking roomsNon-smoking rooms
  • ElevatorElevator
  • Smoke-free propertySmoke-free property
  • HeatingHeating
  • Family roomsFamily rooms
  • Soundproof roomsSoundproof rooms
Guest ServicesGuest Services
  • Meeting/Banquet facilitiesMeeting/Banquet facilities
  • Express check-in/outExpress check-in/out
  • Suit pressSuit press
  • Room serviceRoom service
  • Vending machine (drinks)Vending machine (drinks)
  • Dry cleaningDry cleaning
  • Shared lounge/TV areaShared lounge/TV area
  • LaundryLaundry
  • Fax/PhotocopyingFax/Photocopying
  • Babysitting/Child servicesBabysitting/Child services
  • 24-hour front desk24-hour front desk
  • Ironing serviceIroning service
  • Vending machine (snacks)Vending machine (snacks)
  • ConciergeConcierge
  • Daily housekeepingDaily housekeeping
  • Car rentalCar rental
  • Packed lunchesPacked lunches
  • Baggage storageBaggage storage
  • Tour deskTour desk
InternetInternet
  • InternetInternet
  • WifiWifi
  • Free WifiFree Wifi
OutdoorsOutdoors
  • Outdoor furnitureOutdoor furniture
  • GardenGarden
  • Outdoor pool (year-round)Outdoor pool (year-round)
  • Sun deckSun deck
  • Outdoor poolOutdoor pool
  • Picnic areaPicnic area
  • Outdoor fireplaceOutdoor fireplace
  • TerraceTerrace
Security/SafetySecurity/Safety
  • CCTV in common areasCCTV in common areas
  • Fire extinguishersFire extinguishers
  • Key card accessKey card access
  • CCTV outside propertyCCTV outside property
  • 24-hour security24-hour security
  • Smoke alarmsSmoke alarms
  • Guests have the option to cancel any cleaning services for their accommodation during their stayGuests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelinesLinens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirusUse of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between staysGuest accommodation disinfected between stays
  • Breakfast to-go containersBreakfast to-go containers
  • Delivered food covered securelyDelivered food covered securely
  • Physical distancing in dining areasPhysical distancing in dining areas
  • Food can be delivered to guest accommodationFood can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitizedAll plates, cutlery, glasses, and other tableware sanitized
  • Staff follow all safety protocols as directed by local authoritiesStaff follow all safety protocols as directed by local authorities
  • Face masks for guests availableFace masks for guests available
  • Process in place to check health of guestsProcess in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removedShared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits availableFirst aid kits available
  • Access to healthcare professionalsAccess to healthcare professionals
  • Mobile app for room serviceMobile app for room service
  • Cashless payment availableCashless payment available
  • Screens or physical barriers between staff and guests in appropriate areasScreens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followedPhysical distancing rules followed
SkiingSkiing
  • Ski storageSki storage
SpaSpa
  • Kids' poolKids' pool
  • Beach chairs/LoungersBeach chairs/Loungers
  • Swimming poolSwimming pool
Transportation/ShuttleTransportation/Shuttle
  • Public transit ticketsPublic transit tickets

Policies

Check-in
Check-in
The minimum age for check-in is 18
Cancellation policy
Cancellation policy
Non refundable
Pet Policy
Pet Policy
Pets are not allowed
Please note, there is a 1.4% credit card surcharge when using a credit card.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
7.82
Location:
8.55
Staff:
8.88
Facilities:
8.19
Comfort:
8.57
Cleanliness:
8.54
Singh
Sep 8, 2026 07:00:00 AM
Review Score:   6
Australia
Reviewer Type: Family With Children
Travel Purpose: leisure
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Room Arrangement

Room InfoFacilities
Superior Lake View Room with King Bed
Room Type: Triple
Room Size: 28 m2
1 King bed(s) Bed
Superior Lake View Room with King Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Shampoo, Walk-in shower, Toilet paper, Private bathroom, Shower, Toilet, Conditioner, Body soap, Hairdryer, Free toiletries, Towels

General

Iron, Carpeted, Key card access, Air conditioning, Ironing facilities, Heating, Safety deposit box, Trash cans, Smoke Alarm

Media & Technology

Flat-screen TV, Radio, TV, Satellite channels, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

View, Mountain view, Lake view

Bedroom

Linens, Cribs, Alarm clock, Wardrobe or closet

Accessibility

Raised toilet, Lower sink, Roll-in shower, Entire unit wheelchair accessible, Accessible by elevator, Shower chair, Toilet with grab rails

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free spa access, Free gym access
Standard Garden View Room with Two Double Beds
Room Type: Quad
Room Size: 25 m2
2 Full bed(s) Bed
Standard Garden View Room with Two Double Beds

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Shampoo, Walk-in shower, Toilet paper, Private bathroom, Shower, Toilet, Conditioner, Body soap, Hairdryer, Free toiletries, Bath, Towels, Bath or shower

General

Iron, Carpeted, Key card access, Air conditioning, Ironing facilities, Heating, Safety deposit box, Trash cans, Smoke Alarm

Media & Technology

Flat-screen TV, Radio, TV, Satellite channels, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

View, Garden view, Pool view

Bedroom

Linens, Cribs, Alarm clock, Wardrobe or closet

Accessibility

Raised toilet, Lower sink, Roll-in shower, Entire unit wheelchair accessible, Accessible by elevator, Shower chair, Toilet with grab rails

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free spa access, Free gym access
Standard Garden View Room with King Bed
Room Type: Triple
Room Size: 23 m2
1 King bed(s) Bed
Standard Garden View Room with King Bed

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Shampoo, Walk-in shower, Toilet paper, Private bathroom, Shower, Toilet, Conditioner, Body soap, Hairdryer, Free toiletries, Bath, Towels

General

Iron, Carpeted, Key card access, Air conditioning, Ironing facilities, Heating, Safety deposit box, Trash cans, Smoke Alarm

Media & Technology

Flat-screen TV, Radio, TV, Satellite channels, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

View, Inner courtyard view, Garden view, Pool view

Bedroom

Linens, Cribs, Alarm clock, Wardrobe or closet

Accessibility

Raised toilet, Lower sink, Roll-in shower, Entire unit wheelchair accessible, Accessible by elevator, Shower chair, Toilet with grab rails

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free spa access, Free gym access
Superior Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 29 m2
2 Queen bed(s) Bed
Superior Lake View Room with Two Queen Beds

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Shampoo, Walk-in shower, Toilet paper, Private bathroom, Shower, Toilet, Conditioner, Body soap, Hairdryer, Free toiletries, Towels, Bath or shower

General

Iron, Carpeted, Key card access, Air conditioning, Ironing facilities, Heating, Safety deposit box, Trash cans, Smoke Alarm

Media & Technology

Flat-screen TV, Radio, TV, Satellite channels, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

View, Mountain view, Lake view

Bedroom

Linens, Cribs, Alarm clock, Wardrobe or closet

Accessibility

Raised toilet, Lower sink, Roll-in shower, Entire unit wheelchair accessible, Accessible by elevator, Shower chair, Toilet with grab rails

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free spa access, Free gym access
Standard Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 26 m2
2 Queen bed(s) Bed
Standard Lake View Room with Two Queen Beds

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Shampoo, Walk-in shower, Toilet paper, Private bathroom, Shower, Toilet, Conditioner, Body soap, Hairdryer, Free toiletries, Towels, Bath or shower

General

Iron, Carpeted, Key card access, Air conditioning, Ironing facilities, Heating, Safety deposit box, Trash cans, Smoke Alarm

Media & Technology

Flat-screen TV, Radio, TV, Satellite channels, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

View, Mountain view, River view, Lake view

Bedroom

Linens, Cribs, Alarm clock, Wardrobe or closet

Accessibility

Raised toilet, Lower sink, Roll-in shower, Entire unit wheelchair accessible, Accessible by elevator, Shower chair, Toilet with grab rails

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free spa access, Free gym access
King Room with Lake View
Room Type: Triple
Room Size: 28 m2
1 King bed(s) Bed
King Room with Lake View

Food & Drink

Bottle of water, Tea/Coffee maker

Bathroom

Shampoo, Toilet paper, Private bathroom, Shower, Toilet, Conditioner, Body soap, Hairdryer, Free toiletries, Towels

General

Iron, Carpeted, Key card access, Air conditioning, Ironing facilities, Heating, Safety deposit box, Trash cans, Smoke Alarm

Media & Technology

Flat-screen TV, Radio, TV, Satellite channels, Telephone

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

View, Lake view

Bedroom

Linens, Alarm clock, Wardrobe or closet

Accessibility

Raised toilet, Lower sink, Accessible by elevator, Entire unit wheelchair accessible

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

FAQ's

Is this Mercure Queenstown Resort pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Queenstown Resort? 

Check-in time for Mercure Queenstown Resort starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Queenstown Resort have a swimming pool? 

Yes, this Mercure Queenstown Resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Queenstown Resort? 

Best-rates for the Mercure Queenstown Resort starts from $103 per night with includes Air Conditioner, Parking, Pool, Designated Smoking Area, TV, View, Wheelchair Accessible, Ocean View, Balcony/Terrace, Oceanfront, Accessibility, Transportation/Shuttle, Security/Safety, Business Services, Sports/Activities, Skiing, Wellness Facilities, Spa, Fireplace, Restaurant, Bar, Guest Services, Entertainment, Breakfast, Child Friendly, Heating, Hot Tub, Internet, Laundry with all additional amenities. BachRentals offers a wide selection of accommodation options suitable for every type of adventurer. Our goal is to connect each guest with their perfect rental, resort, or cabin, guaranteeing a delightful and fulfilling experience complete with all essential facilities.

Is Mercure Queenstown Resort a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Queenstown Resort wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the Mercure Queenstown Resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Queenstown Resort? 

Based on the information reported by the owner or manager, the Mercure Queenstown Resort indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Queenstown Resort? 

Based on the information reported by the owner or manager, details for the cancellation policy for the Mercure Queenstown Resort are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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