Mercure Queenstown Resort | Hotel in Queenstown

| 7.9 (1563 Reviews) |  5 Bathrooms  18 Guests
Fernhill Hotel | Mercure Queenstown Resort

Hotel in Fernhill, Queenstown

The Mercure Queenstown Resort is located on a vantage point overlooking the Remarkables Mountains and Lake Wakatipu. It features a seasonal outdoor pool, spa pools, a gym and a sauna. The onsite South Eatery Restaurant offers local produce and wines with a stunning atrium and panoramic views. All rooms feature views of either the tranquil gardens or Lake Wakatipu and the mountain ranges. Tea/coffee making facilities, a small refrigerator and an LED satellite TV are provided. English and continental buffet breakfast is served each morning in the scenic Rises Restaurant. South Eatery Restaurant has floor-to-ceiling windows and offers à la carte meals in the evenings. The relaxing alpine-themed Lounge Bar features an open fireplace and serves cocktails, beverages and snacks. Queenstown Gardens and Queenstown's city center are 1.6 mi away. Mercure Queenstown Resort has parking, subject to availability, and is 9.3 mi from Queenstown Airport.

Mercure Queenstown Resort is located in Queenstown.

This 143 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Sports/Activities, Skiing, Fireplace/Heating, and several others. This is a 4 star rated property and has over 1563 reviews with the average score of 7.9 . Coming to Queenstown and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 143 Bedrooms Hotel if you want to learn more about this BachRentals place in Queenstown. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Queenstown Resort in Queenstown is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Queenstown Resort”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Sainsbury Road, Queenstown, 9197, New Zealand

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Kid-friendly buffet
  • Coffee house on site
  • Restaurant
  • Fruit
  • Breakfast in the room
  • Kids' meals
  • Bar
  • Special diet meals (on request)
  • Snack bar
  • Wine/Champagne
Parking
  • Parking on site
  • Parking
  • Accessible parking
  • Private Parking
Activities
  • Sauna
  • Fitness
  • Snorkeling
  • Happy hour
  • Mini golf
  • Diving
  • Walking tours
  • Canoeing
  • Hiking
  • Spa lounge/Relaxation area
  • Skiing
  • Steam room
  • Bike tours
  • Cycling
  • Fitness center
  • Hot tub/Jacuzzi
  • Bowling
General
  • Safe
  • Designated smoking area
  • Smoke-free property
  • Facilities for disabled guests
  • Soundproof rooms
  • Heating
  • Family rooms
  • Air conditioning
  • Non-smoking rooms
  • Elevator
Guest Services
  • Meeting/Banquet facilities
  • Vending machine (snacks)
  • 24-hour front desk
  • Babysitting/Child services
  • Car rental
  • Baggage storage
  • Packed lunches
  • Fax/Photocopying
  • Vending machine (drinks)
  • Room service
  • Dry cleaning
  • Shared lounge/TV area
  • Suit press
  • Laundry
  • Express check-in/out
  • Ironing service
  • Tour desk
  • Concierge
  • Daily housekeeping
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Garden
  • Terrace
  • Outdoor furniture
  • Picnic area
  • Outdoor fireplace
  • Sun deck
  • Outdoor pool (year-round)
  • Outdoor pool
Security/Safety
  • 24-hour security
  • Key card access
  • CCTV outside property
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Physical distancing in dining areas
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Access to healthcare professionals
  • Process in place to check health of guests
  • Face masks for guests available
  • Mobile app for room service
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
  • Physical distancing rules followed
Skiing
  • Ski storage
Spa
  • Kids' pool
  • Swimming pool
  • Beach chairs/Loungers
Transportation/Shuttle
  • Public transit tickets

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed
Please note, there is a 1.4% credit card surcharge when using a credit card.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
7.82
Location:
8.55
Staff:
8.88
Facilities:
8.19
Comfort:
8.57
Cleanliness:
8.54
Kate
Jul 31, 2025 07:00:00 AM
Review Score:   7
Australia
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The beautiful views of the property were the highlight. The lovely big windows looking out at the water & mountains
Negative: It is due for renovation & update. The elevators & bathroom were dated & the sauna area could be improved. The breakfast was ok but could be better
Summary: Really nice:)
See All Reviews

Room Arrangement

Room Info Facilities
Superior Lake View Room with King Bed
Room Type: Triple
Room Size: 28 m2
1 King bed(s) Bed
Superior Lake View Room with King Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Hairdryer, Towels, Free toiletries, Toilet paper, Body soap, Shower, Toilet, Walk-in shower, Private bathroom, Conditioner, Shampoo

General

Iron, Key card access, Safe, Ironing facilities, Trash cans, Heating, Air conditioning, Smoke Alarm, Carpeted

Media & Technology

Telephone, Radio, Satellite channels, Flat-screen TV, TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Lake view, Mountain view, View

Bedroom

Alarm clock, Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Shower chair, Lower sink, Toilet with grab rails, Raised toilet, Accessible by elevator, Entire unit wheelchair accessible, Roll-in shower

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free spa access, Free gym access
Standard Garden View Room with Two Double Beds
Room Type: Quad
Room Size: 25 m2
2 Full bed(s) Bed
Standard Garden View Room with Two Double Beds

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Hairdryer, Bathtub or shower, Towels, Free toiletries, Bathtub, Toilet paper, Body soap, Shower, Toilet, Walk-in shower, Private bathroom, Conditioner, Shampoo

General

Iron, Key card access, Safe, Ironing facilities, Trash cans, Heating, Air conditioning, Smoke Alarm, Carpeted

Media & Technology

Telephone, Radio, Satellite channels, Flat-screen TV, TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Pool view, Garden view, View

Bedroom

Alarm clock, Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Shower chair, Lower sink, Toilet with grab rails, Raised toilet, Accessible by elevator, Entire unit wheelchair accessible, Roll-in shower

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free spa access, Free gym access
Standard Garden View Room with King Bed
Room Type: Triple
Room Size: 23 m2
1 King bed(s) Bed
Standard Garden View Room with King Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Hairdryer, Towels, Free toiletries, Bathtub, Toilet paper, Body soap, Shower, Toilet, Walk-in shower, Private bathroom, Conditioner, Shampoo

General

Iron, Key card access, Safe, Ironing facilities, Trash cans, Heating, Air conditioning, Smoke Alarm, Carpeted

Media & Technology

Telephone, Radio, Satellite channels, Flat-screen TV, TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Inner courtyard view, Pool view, Garden view, View

Bedroom

Alarm clock, Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Shower chair, Lower sink, Toilet with grab rails, Raised toilet, Accessible by elevator, Entire unit wheelchair accessible, Roll-in shower

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free spa access, Free gym access
Superior Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 29 m2
2 Queen bed(s) Bed
Superior Lake View Room with Two Queen Beds

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Hairdryer, Bathtub or shower, Towels, Free toiletries, Toilet paper, Body soap, Shower, Toilet, Walk-in shower, Private bathroom, Conditioner, Shampoo

General

Iron, Key card access, Safe, Ironing facilities, Trash cans, Heating, Air conditioning, Smoke Alarm, Carpeted

Media & Technology

Telephone, Radio, Satellite channels, Flat-screen TV, TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Lake view, Mountain view, View

Bedroom

Alarm clock, Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Shower chair, Lower sink, Toilet with grab rails, Raised toilet, Accessible by elevator, Entire unit wheelchair accessible, Roll-in shower

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free spa access, Free gym access
Standard Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 26 m2
2 Queen bed(s) Bed
Standard Lake View Room with Two Queen Beds

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Hairdryer, Bathtub or shower, Towels, Free toiletries, Toilet paper, Body soap, Shower, Toilet, Walk-in shower, Private bathroom, Conditioner, Shampoo

General

Iron, Key card access, Safe, Ironing facilities, Trash cans, Heating, Air conditioning, Smoke Alarm, Carpeted

Media & Technology

Telephone, Radio, Satellite channels, Flat-screen TV, TV

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Lake view, Mountain view, River view, View

Bedroom

Alarm clock, Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Shower chair, Lower sink, Toilet with grab rails, Raised toilet, Accessible by elevator, Entire unit wheelchair accessible, Roll-in shower

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Concierge services, Free spa access, Free gym access

FAQ's

Is this Mercure Queenstown Resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Queenstown Resort?

Check-in time for Mercure Queenstown Resort starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Queenstown Resort have a swimming pool?

Yes, this Mercure Queenstown Resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Queenstown Resort?

Best-rates for the Mercure Queenstown Resort starts from $146 per night with includes Entertainment, Breakfast, Hot Tub, Laundry, TV, Oceanfront, Accessibility, Transportation/Shuttle, Sports/Activities, Skiing, Fireplace/Heating, Child Friendly, Pool, Designated Smoking Area, View, Wheelchair Accessible, Security/Safety, Business Services, Guest Services, Internet, Ocean View, Balcony/Terrace, Restaurant, Bar, Air Conditioner, Parking, Wellness Facilities, Spa with all additional amenities. BachRentals offers a wide selection of accommodation options suitable for every type of adventurer. Our goal is to connect each guest with their perfect rental, resort, or cabin, guaranteeing a delightful and fulfilling experience complete with all essential facilities.

Is Mercure Queenstown Resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Queenstown Resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Queenstown Resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Queenstown Resort?

Based on the information reported by the owner or manager, the Mercure Queenstown Resort indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Queenstown Resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Mercure Queenstown Resort are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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